There are multiple reasons for a cert to fail the rules. Please check your payload:
- Itinerary object for Arrival is set to the correct country
- Itinerary object for the Departure is set to the correct country
- Certificate fulfills the entry requirements of the country.
- Cert is intended for international travelling, and not a domestic cert
Our rules engine supports only configured entry rules as discussed and agreed upon with our customers. If you wish to incorporate our verification services for other use cases, please submit a service request ticket.
If your situation doesn’t fall into the above mentioned scenarios, please raise a support ticket.
Last Updated: 25 November 2021